Reason: Because the development team hadn’t provided adequate instructions.Ĭorrective action: Train the development team to provide sufficient instructions. Reason: Because the site administrator made a mistake.Ĭorrective action: Make sure the site admin knows how to run the new verification. Reason: Because it was incorrectly configured.Ĭorrective action: Create an SOP to verify configuration before every update. We would try to get to the root cause using 5 Whys in the following way:Ĭorrective action: Get the site up and running again. Suppose our company’s website is down and we need to get the site up and running ASAP. It was originally developed by Sakichi Toyoda in the 1930s to revive the Toyota Production System (TPS). Thereafter, we try to find the corrective actions for each level so as to ensure that the problem doesn’t occur again. It is basically a technique wherein we interrogate iteratively by asking for each primary cause, why did it occur, five times subsequently. In order to trace back to the root cause(s), we use a technique called 5 Whys.
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